---
title: "Accounting service FAQ"
description: "Prices, contracts, handover, e-invoices, penalties: short, specific answers."
canonical: https://sosachsang.thenexova.cloud/en/faq
lang: en
last-updated: 2026-10-04
---

HD

# Accounting service FAQ

> Prices, contracts, handover, e-invoices, penalties: short, specific answers.

Nguồn / Source: https://sosachsang.thenexova.cloud/en/faq


Prices, contracts, handover, e-invoices, penalties: short, specific answers.

HD 01

## Price and invoices

### Does the price include VAT?

No. Prices are fixed per month and exclude 8 percent VAT. The e-invoice is issued on the first day of each month.

### Are there extra fees?

No, within the package limits: 80 documents a month for bookkeeping. Above that we tell you first and agree before charging.

HD 02

## Records and accounts

### What happens to my records if I leave?

Within five working days we hand over every ledger, return, e-tax password and digital signature. There is no handover fee.

### Whose name is the e-tax account in?

Always the business or household owner. We are only authorised users, and you can change the password any time.

HD 03

## Deadlines and penalties

### Who pays a late penalty caused by your office?

We do. It is in the contract: penalties and late-payment interest caused by our mistake are paid by us.

HD 04

## Household businesses in 2026

### Household lump-sum tax ends in 2026\. What changes?

Households move to self-declaring revenue, use e-invoices where required and keep a revenue book. Our Insights section walks through each step.

HD 05

## Getting started

### How soon will you call back?

Within one working day, Monday to Friday, 08:30 to 17:30.

### What should I prepare for the first meeting?

Your tax ID, the last three months of invoices if you have them, and your latest return. If you have none of it, we start from where you are.

HD 06

## Scope

### More than 80 documents a month?

We quote separately after seeing your records. Import and export companies are also quoted separately.

### Can you fix previous years?

Yes, from 4 million VND per fiscal year depending on volume. We reconcile against filed returns before correcting.

KS

## Your question is not here?

No tax ID yet? A phone number is enough. [Or book a 30-minute call](/en/book-a-call).